Refund policy

Refunds:

• Please note that we DO NOT offer refunds under any circumstances, due to our all sales are final policy. So please be sure that you are ordering the correct product variant; size, color, etc.

There are NO refunds or exchanges on any pre-ordered items.

There are NO refunds or exchanges on discounted or sale items. 

Exchanges: 

• We have a before packing exchange policy, which means you until the moment your item is packed and ready to ship to request an exchange

• To be eligible for an exchange, the items you are requesting to exchange for must be in stock and unclaimed.

 

To initiate an exchange, you can reach us at contact@oneheartstudios.store If your exchange is accepted, we'll send instructions on how to go forward with your exchange.

Damages and issues:

PLEASE inspect your order upon receipt and contact us immediately at contact@oneheartstudios.store if the item is defective, damaged or if you receive the wrong item. If needed, we will correct any mistakes made on behalf of Oneheart Studios LLC.